Returns

2uDirect offers 14-day Change of Mind Policy.

  • We accept change of mind within 14 days after the item is delivered
  • Please send an email including pictures or video of the condition of the product received and an explanation of why you would like to return the product
  • For COM (Change of Mind) product has to be in original packaging.
  • We will notify as to whether or not we require the product to be returned to us. Please do not return the product to us without our prior consultation – credit will not be given in this case.
  • If we require the product to be returned to us, we will provide a return post label. We will not refund postage if the the return label is not used.
  • If return label is provided to you, we will refund the total order amount MINUS initial postage, return postage, and restocking fee of 15%
  • If return label is NOT provided to you, we will refund the total order amount MINUS initial postage and restocking fee of 15%
  • If you change your mind before the item is received and require the action of RTS (Return to Sender), we will refund the total order amount MINUS initial postage and restocking fee of 15%